Privacy policy

Introduction

1.1 Botat.ai is owned and operated by Nuzum Al-Ghad for Communications and Information Technology Establishment. At Botat (referred to as “Botat”, “we”, or “us”), we respect the privacy of our users (“users”, “you”, or “customer”) and want you to understand our practices when collecting, processing, using, and disclosing your information.

1.2 This privacy policy (“policy”) governs data collection, processing, and transfer protocols to help you understand how we handle your personal information, as defined by law. It covers only information collected through our website and mobile application (“platform”). It does not cover other collection or processing, including, without limitation, collection offline, through our products or services that are not directly linked to this policy, or through third-party websites to which we may link.

1.3 By accessing, downloading, and/or using the platform, you agree to be bound by this policy. It must be read together with the terms of use, which form a binding agreement with you.

2. Information we collect

2.1 We may collect and process the following information about you, which you may provide from time to time.

2.2 Information you provide when registering a Botat account includes your full name, email address, and business or organization name.

2.3 Information shared in correspondence between you and Botat for feedback and opinions.

2.4 Information collected when you take out a paid subscription, including your business name, address, and VAT number.

2.5 When purchasing a plan, you will also be bound by payment providers’ terms of use and privacy policies. We encourage you to review and familiarize yourself with those policies before interacting with their sites.

3. Information we collect automatically

3.1 Activity data: our servers automatically record information while you use the services. This may include timestamps, device and application identifiers, platform interaction data, IP address, device ID, application ID, device version, device operating system, and cookie information.

3.2 Botat uses cookies and similar technologies on the platform. These work by placing a small file that stores information on your computer or mobile device and/or by accessing information already on your device. Botat uses cookies to recognize you and your device, provide more personalized services, and collect data such as your device model, operating system, screen size, and information about how you use the services. You can disable cookies through your browser or mobile browser settings.

4. Third-party services

4.1 Botat uses various third-party services to help deliver its services, including hosting and other services. These providers may collect information your browser sends as part of a webpage request, such as cookies, your IP address and location, and unique device identifiers. This data is not personalized and is used only for analytical purposes.

5. Use of information

5.1 You agree that Botat, third parties acting on its behalf, and/or its partners may use information to create your account; determine your eligibility for services; provide requested information and support; complete financial transactions and correspondence; facilitate platform interactions; fulfill legal or contractual obligations; improve services, design, and platform navigation; send commercial and marketing communications about the services; conduct research and surveys; address grievances and complaints; and comply with obligations under applicable law.

6. Information sharing and disclosure

6.1 Botat will share your data with third parties only in accordance with this policy to provide services and improve user experiences.

6.2 We engage third parties to provide infrastructure, transactions, maintenance, support, analytics (such as Google Analytics), marketing, and related services. We share only the information necessary to provide our services to you.

6.3 We will not disclose your personal information to third parties except: with your consent; to affiliates and service providers to fulfill a contractual obligation to you; to providers acting on our behalf and under our instructions; as required by applicable law, including cooperation with law enforcement or a court order; to courts and public authorities to protect you, us, or third parties from harm, including fraud or situations where someone’s physical safety is at risk; or if we participate in a merger, acquisition, or sale of assets.

6.4 We may also share aggregated, non-personally identifiable information publicly and with partners such as publishers or advertisers.

7. Data subject rights

7.1 You can access, correct, and/or update your information by accessing your accounts on our platform.

7.2 You can also request correction, updating, or deletion of your information. We will make reasonable efforts to respond promptly in accordance with applicable laws. Contact us at [email protected].

7.3 You may withdraw consent to further processing of your personal information.

7.4 To delete your account, you must follow the procedure specified within the platform.

8. Data security and protection

8.1 Botat maintains appropriate technical and physical safeguards to protect information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and other unlawful forms of processing. However, Botat does not guarantee that information will not be accessed, disclosed, altered, or destroyed through a breach of these safeguards. Botat takes all necessary steps to ensure information is handled securely and in accordance with this policy.

8.2 Botat does not guarantee that the platform, its servers, or communications made by or on behalf of us are completely secure or free from viruses. Botat will not be liable for damages of any kind arising from use of the platform, including, without limitation, indirect, incidental, special, or consequential damages, loss of profits or revenue, or loss of data or reputation.

9. Access and correction

9.1 We strive to maintain accurate records of your data. You are also responsible for keeping your information up to date. Requests to correct or delete information may be subject to legal requirements or other restrictions.

10. Cross-border data transfers

10.1 Your information may be transferred to and stored in locations outside the jurisdiction in which our affiliates are established. We will do this only when the destination jurisdiction has an adequate and appropriate level of protection and the transfer is lawful and necessary to fulfill our obligations to you. When transferring personal information from your home country to another country, we will comply with our legal and regulatory obligations, including having a lawful basis for transfer and appropriate safeguards to ensure adequate protection. Our legal basis will be consent or one of the safeguards permitted by law.

11. Changes to the privacy policy

11.1 Botat may revise and change this policy from time to time to incorporate future changes considered appropriate. We will seek to notify you in advance where possible. We encourage you to review the policy periodically; if we make material changes, we will inform you beforehand. Your continued use of the platform and services constitutes acceptance of the prevailing policy.

11.2 Contact us: questions or requests for clarification about this policy, or complaints, comments, and feedback, may be sent to [email protected].