Terms of service

Introduction

1.1 “Botat” refers to the platform belonging to Nuzum Al-Ghad for Communications and Information Technology Establishment, including the Botat website and its subpages at https://botat.ai, and all versions and modifications.

1.2 Anyone (“user”, “you”, or “customer”) who accesses, downloads, or uses Botat services is bound by these terms and conditions (“terms and conditions”), the privacy policy, and all other rules, regulations, and terms of use stated here or provided by Botat.

1.3 Botat reserves the right, at its sole discretion, to amend or change the terms and conditions, rules, regulations, and terms of use for its services. Botat may update these terms at any time by publishing updates on its website.

User registration

2.1 To register with Botat, users must provide personal data to the platform.

2.2 You agree that the basic and personally identifying information you provide is true, complete, and accurate. You undertake not to provide false details or information you have no right or authority to provide.

2.3 You are solely responsible for protecting your account and agree not to disclose your password to any third party.

2.4 You acknowledge and agree that personal data provided to Botat will be used, processed, and stored for purposes related to proper use of the platform. Any use of this information is subject to Botat’s privacy policy, available at https://botat.ai/privacy-policy.

Use of the service

3.1 You agree to use all services in accordance with applicable laws, rules, regulations, and any other specified restrictions on use of the service or its content.

3.2 Botat is committed to delivering its services as effectively as possible. It therefore reserves the right to make changes to the website for maintenance at any time. If these circumstances interrupt paid services for a reasonable period, Botat will have no liability to you and/or any third party.

3.3 Users agree to receive communications such as announcements, administrative messages, and promotional offers from Botat and/or its affiliates or partners.

Using Botat

4.1 During the agreement, and in exchange for the user’s payment of fees, the company grants the customer a limited, non-exclusive, personal, revocable, non-transferable license to access and use the solution on a subscription basis under these terms of use.

4.2 You acknowledge and agree that the solution provided under these terms is non-exclusive. Botat may at all times deal with the solution as it sees fit, including providing services for itself or any third party.

4.3 Continued use of the solution after updates or upgrades constitutes implied acceptance of them.

Payment of subscription fees

5.1 You agree to pay subscription fees and taxes in accordance with the relevant payment terms.

5.2 Botat may revise its prices from time to time. If it does, we will notify you at least fifteen (15) days in advance.

5.3 The customer acknowledges and understands that amounts paid to Botat are non-refundable. The customer must use the services within the period specified for the subscribed plan; otherwise, Botat retains the right to claim the full fees even if services were not used.

5.4 Botat offers a free trial of 15 days. We will not request payment card information during this period, during which you can enjoy all features and services.

Refunds and cancellation

6.1 At Botat, we are confident in the quality of our electronic services and solutions and make every effort to provide customers with assurances of fast, reliable, and exceptional service.

6.2 You may cancel your subscription at any time by signing into your account or contacting your dedicated account manager. Cancellation takes effect at the end of the current paid period, and subscription fees are non-refundable.

Intellectual property

7.1 Users acknowledge that all copyright, trademarks, and other intellectual property rights relating to the services are owned by or licensed to Botat.

7.2 Users must not copy, distribute, make publicly available, or create derivative works from content belonging to Botat.

7.3 Botat respects others’ intellectual property rights and expects users to do the same.

7.4 By uploading or transferring information or files for the service, you represent that you authorize Botat to use, modify, or reuse them without restriction for commercial or non-commercial purposes.

Limitation of liability

8.1 By using the service, each user agrees and acknowledges that Botat, its affiliates, and its advertising agencies are not liable in any circumstances for damages, losses, or injuries.

8.2 To the maximum extent permitted by applicable law, Botat will not be liable for any loss or damage you incur through use of or access to the platform, or Botat’s failure to provide it.

Trademark license

9.1 During the agreement, the customer grants Botat a worldwide, non-exclusive license to use the customer’s trademarks and logos for marketing, advertising, and promotion of Botat solutions, including listing the customer’s name on the Botat website as a success story or platform customer.

Third-party websites and content

10.1 The Botat platform or its communications may include links to websites owned and operated by third parties. Your use of those websites is subject to their terms.

10.2 Botat exercises no control over external websites and is not responsible for their content or the services provided through them.

Governing law and jurisdiction

11.1 These terms and conditions are governed by the applicable laws of the Kingdom of Saudi Arabia, which will be referred to in resolving disputes arising from your use of the services.

11.2 Disputes relating to these terms will be addressed through negotiation between the parties. If no resolution can be reached, disputes will be resolved exclusively by the competent courts in Riyadh, Kingdom of Saudi Arabia.

Privacy and confidentiality

12.1 The receiving party undertakes not to use confidential information for any purpose other than fulfilling its rights and responsibilities under this agreement.

12.2 Confidential information must not be shared with third parties except those necessary, such as legal advisers, to help the party fulfill its obligations.

Term, suspension, and termination

13.1 This agreement remains in effect until the subscription expires. You may not terminate the agreement before the end of its term unless your subscribed plan provides otherwise.

13.2 If there is a material breach and the defaulting party does not remedy it within ten (10) business days of receiving written notice, the other party may terminate the subscription.

Assignment of rights

14.1 You may not assign rights or obligations under this agreement without Botat’s written consent. You agree, however, that in special circumstances, such as corporate restructuring, we may transfer the agreement to another entity with thirty (30) days’ notice.

Notices

15.1 All electronic correspondence between you and Botat is considered valid and legally effective.

15.2 To send a notice to Botat, contact us by email at [email protected].

General provisions

16.1 If any part of this agreement becomes invalid, unlawful, or unenforceable, it will be amended to comply with applicable laws or removed if amendment is not possible. The remainder of the agreement will remain in effect.

16.2 Delay or failure to fulfill an obligation is not a breach of this agreement if caused by circumstances beyond the party’s control, such as force majeure. All reasonable steps will be taken to mitigate the effects of such events.